Refund Policy
At Grow Everywhere LLC we go above and beyond to deliver high quality courses and to make sure our customers are satisfied with the quality of training and physical products they receive.
Please read the refund policy and protocols below for our varying courses, physical products, and subscriptions.
This policy is linked on the order page of each Grow Everywhere course, physical product, and subscription sign-up, and customers must agree to these terms (by checking a box) before each sale can proceed.
Customer support is available via email (support@groweverywhere.com) 6 days/week (Mon-Sat). Please allow up to 48 hours to receive a response from our team.
Revolution Garden Mastery System
Customers are entitled to a 30-day money back guarantee for Revolution Garden Mastery System.
If the customer received a physical manual with their purchase, it must be returned and received by our warehouse before the refund is issued (customer pays return shipping).
Return/refund protocol: The customer must email our support team to initiate their refund within 30 days of the course purchase date. Manuals must be postmarked for return within 45 days of the course purchase date, and the return tracking information must be shared with our support team via email. Customers that do not follow this refund protocol are not eligible for a refund, no exceptions.
Manual Return Address:
GrowEverywhere.com
C/O Vervante Returns
400 N Geneva Rd STE C
Lindon, UT 84042
Other Courses
We do not offer refunds on any other Grow Everywhere courses.
Revolution Garden Grand Master Kit
Customers are entitled to a 60-day money back guarantee for Kits.
Returned kits will incur a minimum restocking fee of $15 for labor and shipping/packing materials. Each kit item will be checked and verified for quality, and any damaged or missing items will have their associated costs reduced from the total refund amount (customer pays return shipping).
Return/refund protocol: The customer must email our support team to initiate their refund within 60 days of the kit purchase date. Kits must be postmarked for return within 75 days of the kit purchase date, and the return tracking information must be shared with our support team via email. Customers that do not follow this refund protocol are not eligible for a refund, no exceptions.
Please email our support team for the kit return address; DO NOT send to the manual return address.
Subscriptions (Master Gardeners Club & Flame Keeper Society)
Customers can join, cancel, or pause their subscription at any time.
Members who pause or cancel will instantly lose access to the Master Gardeners Club Facebook page/Flame Keeper Society digital courses.
Cancellation/refund protocol: The customer must email our support team to pause or cancel their subscription. The customer has 7 full days after their most recent billing date to receive a full refund for that billing cycle when they pause or cancel their subscription. Prior months/billings of the subscription are not eligible for refunds, as they are considered actively utilized while current. Customers that do not follow this refund protocol are not eligible for a refund, no exceptions.
Disputes:
Disputes through your Credit Card, Paypal or Stripe are never acceptable.
We take Disputes very seriously, as they create a negative reputation for our business, and are costly and time-consuming to manage.
If you are within your refund period for any of our courses, products or subscriptions, please reach out to our support team via email so we can process your refund.
If you are noticing a charge on your account from Grow Everywhere that you are unsure of, please reach out to our support team via email so we can resolve the issue.
Customers who dispute a Grow Everywhere charge without following the return/refund protocol for the course/product/subscription as stated above, are not eligible for a refund on said purchase, no exceptions.
Grow Everywhere holds the right to take further action regarding wrongful disputes in the following ways:
- Cancel the customer’s Grow Everywhere account
- Revoke privileges to Grow Everywhere courses
- Block any future purchases through Grow Everywhere LLC
Again, there is never a reason to Dispute, as the Grow Everywhere customer support team is available 6 days/week (Mon-Sat) to resolve any issues.
Contacting Grow Everywhere LLC For Cancellations/Refunds/Inquiries:
Email your refund/cancellation requests, and inquiries to support@groweverywhere.com. If possible, please provide a brief explanation as to why you’re requesting a cancellation/return/refund, as this helps us continuously improve our offerings.
